About
FAQ

How do I obtain a copy of my medical records?
Please click here to obtain your medical records.

How do I pay my bill?
Online remittance can be made here. Payments can also be mailed to PO Box 15010, Humble, TX 77346. To request a copy of your invoice, email accounts@acutemedical.com.

Does my insurance cover Non-Emergency services?
Most insurances will cover non-emergency transports once medical necessity is received. Please contact us for any assistance you may need to obtain coverage.

What does my insurance cover?
Your individual coverage will vary depending on your plan. To be sure your transport is covered, please contact your insurance company directly and work with your case manager if applicable.

What if I do not have medical coverage?
AMS does not withhold any type of emergency medical treatment or emergency transports service based on available medical coverage. If you require a special billing procedure, please email info@acutemedical.com.

How does AMS establish rates?
All rates for services are set at industry market standards, and as per our mission, we strive for low cost value based solutions for all our patients.

How do private ambulance companies differ from public ambulance services?
Private ambulance companies do not receive federal, state, or county tax money to operate like public ambulance companies do, but still provide the same or better capabilities. AMS specializes in a full array of services born out of a critical care pedigree—for a complete list of our services, please click here.

I have questions about my bill, who can I call?
All billing questions should be emailed to accounts@acutemedical.com

What types of transports do you do?
For a full list of client services, please click here. For solutions-based information, please click here.


Can you provide a centralized call center for all our transport needs?
AMS can serve as your outsourced transport coordinator using our state-of-the-art 24/7 communications and dispatch center. We can monitor and coordinate all agencies and services your institution utilizes in addition to services we provide. Click here for our Health System solutions.


Do you do long distance transports?
AMS provides local and long-distance transports including international air transfers. To request a special quote, please email info@acutemedical.com.


Do you have bariatric services?
AMS provides all levels of transport needs and services, including bariatric patients using our specialized equipment and personnel.

I submitted my application online. What do I do next?
All applications submitted are reviewed by our on-boarding team. Applicants that meet the qualifications and requirements for the open position will be contacted for an interview.

How can I update my profile and/or resume?
Any change to an applicant’s information should be emailed to info@acutemedical.com.

Can I come in person to apply and/or submit my resume?
All applicants are required to apply online. You can submit your resume along with your online application here.

How do I know what positions are available?
Learn more about our positions and benefits here.

What if I have not received a call back after submitting my application?
We kindly request all candidates with additional questions about the application process to email career@acutemedical.com.

How soon will I get a call back?
Applicants who qualify for the open position should receive a call back within 7 business days.

How much do you pay and what are the benefits?
AMS offers a very competitive compensation and benefits package, including medical/dental/vision, workers’ compensation, life insurance, 401K match, and PTO. Salaries are based on experience and are position specific, and will be presented during the interview process. Learn more about our positions and benefits here.

Where are your stations located?
We currently serve three major markets—please click here to see our interactive map of all stations.

What type of shifts do you offer?
AMS operates 24/7/365, and typical shifts are 24 hours each, with interspersed peak time shifts depending on market needs. Our personnel enjoy and appreciate the variety of shift opportunities, further making AMS a fantastic place to work.
contact us

5719 Edward Dr.
Houston, TX 77032

(281) 319-8840
info@acutemedical.com
Billing
(888) 987-2714
Operations
(281) 319-8844
Open Records Requests
(281) 319-8808
Billing (888) 987-2714 | Operations (281) 319-8844 | Open Records Requests (281) 319-8845